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Resolving Payment Disputes

Question:  I rented a piece of equipment to a customer without first getting his signature on my rental contract.  The equipment was vandalized, and I charged the customer’s credit card for the cost of the repair.  The customer disputed the charge, and the credit card

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Handling Credit Card Disputes

Question: Recently, we had a customer cause more than $10,000 worth of damage to our equipment. We charged the repair cost to his credit card, but he disputed the charge. He initially admitted in writing that he actually used the machine, but claimed it was

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